Return & Exchanges Policy

RETURN AND EXCHANGE POLICY

 

RETURN POLICIES

  • All of our products are directly received from the manufacturers and have undergone a quality assurance process to ensure that they are free from any imperfections. If you receive an item that is damaged, defective, or materially different, please contact us immediately upon receipt of the package.
  • If defective/damaged/wrong item(s) was received, we will gladly exchange the item(s) and proceed with the exchange process per our cost.
  • Customers may return a package within 7 days of receiving your order only if a customer service staff has authorized it. 
  • If a return request is submitted due to any other reason, (aside from defected and/or wrong items being delivered*), all shipping costs must be covered by the customer, as FreeGo Patch has fulfilled their duty in providing the correct items that were ordered.
  • All shipment fees (including returns/exchanges) must be covered by the customer even when the customer has had free or flat rate shipping. The actual shipment fees will be removed from the refund total.
  • The original shipping fees are deducted from all returns – as shipping is a separate service that has already been credited to a third-party delivery service, and will not be eligible for return.
  • Please note that this shipping charge that is deducted will be the original shipping fee (not free shipping promotion that might have been applied during original order process).
  • Even if the customer used the free shipping option on their order, they will still be held responsible for the actual shipping charge, which will be removed from the total refunded.

 

***Please make sure to double-check your item(s) before placing your orders!***

All of our products are directly received from the manufacturers and have undergone a quality assurance process to ensure that they are free from any imperfections. If you receive defected, damaged, and/or wrong item(s), please contact us immediately upon receipt of the package via email to info@freegopatch.com.

 

RETURNS/EXCHANGES

FreeGo Patch, by its own discretion, will only honor the return/exchange of product(s) under the following conditions:

  • Requests must be made within 5 business days of receipt of product(s).
  • Any exchange requested after 5 business days of receiving the product will not be honored.
  • We will not accept any merchandise, which has been opened, used or tempered with in any way.
  • In order to process an exchange, the product would need to be sent back at your expense. Once your product has been received, it will be examined thoroughly by our quality assurance team. If the returned product is in its absolute original condition, we will continue with the exchange process, and guide you through it. For exchanges, customers are responsible for the shipment of the exchanged items, both to our offices, and from our offices, back to the customer.
  • No refunds will be permitted, unless it is determined that FreeGo Patch is the party at fault due to a fulfillment error, then we shall exchange the product at no additional cost to the customer. In this case, please contact us via email to cs@laflareusa.com.
  • The customer is responsible for the re-shipment cost as that is a separate service that has already been credited to a third-party delivery service. Shipment fees will not be returned to the customer, as it has already been credited to third-party delivery services.
  • For any exchange that permits a difference (lesser than original) customer will hold an in-store credit for the remaining balance owed as we do not refund ANY costs.
  • In the cases in which a customer has changed their mind about a product, and wants to exchange it, they must be responsible for shipping the product to our offices, and receiving it back. Further costs may be applicable.
  • LAST CALL SALE & CLEARANCE ITEMS: Please be advised that all “LAST CALL SALE ITEMS & CLEARANCE ITEMS” cannot be returned or exchanged, as these items will not be re-stocked. All Last Call Sale Items & CLEARANCE ITEMS are FINAL SALES, and will not be accepted through returns or exchanges.

 

RETURN AND EXCHANGE PROCEDURE

Our Customer Service department will personally guide you via email to assist you with your returns and exchanges request(s).

When you receive your package, please check to make sure if there is (are) any defective, damaged and/or wrong item(s).  If you find any defective, damaged and/or wrong item(s), please contact us immediately via email to cs@laflareusa.com.

Once a package has been delivered as determined by the USPS or UPS websites – your order will be systematically completed.

If in the case, the status states “DELIVERED”, but you do not have your package, you must alert us within 24 hours of the delivery time posted.

We encourage you to contact your local USPS Postal Service/UPS first.

Any requests beyond this limit will not be accepted.